The Minister of Finance, Mr Enoch Godongwana has in terms of section 14 of the Tax Administration Act, of 2011, appointed Ms Yanga Mputa as the Tax Ombud effective from 1 July 2023. Ms Mputa becomes South Africa’s first female Tax Ombud. The appointment is for a period of 5 years.
Fairness for all: Case 24
The Office of the Tax Ombud (OTO) does not often receive cases involving Turnover Tax Return (TT03) complaints against the South African Revenue Service (SARS) but ensures that when it does, such matters are efficiently dealt with. The case below, which helped secure a tax refund of over R24 000, illustrates the OTO’s commitment to […]
Fair Play 29
As we prepare for the new Tax Season, this edition of Fair Play covers various issues of interest to taxpayers and tax practitioners, especially when they believe they are not receiving fair treatment from the South African Revenue Service (SARS).
Fairness for all: Case 23
Delays in the payment of tax refunds continue to affect taxpayers. This is despite theTax Ombud identifying certain root causes of the delays as systemic issues – meaningproblems that are regarded as the underlying cause of a tax complaint that affects orwill affect a number of taxpayers.
Fair Play 28
Ten years has a special ring to it, and for the Office of the Tax Ombud (OTO), it represents commitment and achievement. We are excited to be celebrating the 10th anniversary of the OTO, which by now has a substantial track record in serving as a free, fair recourse mechanism for South Africa’s taxpayers.
Fairness for all: Case 22
The Office of the Tax Ombud (OTO) continues to receive many complaints about non-payment of refunds and delays in finalising disputes lodged. Not all complaints received within these categories are due to the South African Revenue Service (SARS) not adhering to timeframes, but rather to a lack of awareness among taxpayers about all the applicable […]
Have your say!
The Office of the Tax Ombud (OTO) is committed to delivering a quality experience by continuously listening to customers to meet their needs. Please help us understand and improve the quality of your experience by completing the survey and sharing your experience(s) with the Office of the Tax Ombud. Your response will remain entirely confidential […]
OTO Online Complaints System Challenges
Dear Stakeholders The Office of the Tax Ombud (OTO) is experiencing unforeseen challenges with its online submission of the tax complaints system. The system is not forwarding all the complaints received to the relevant mailbox; thus, the Office is unable to process those complaints. The OTO is encouraging taxpayers and taxpayer representatives, to utilise our […]
Media Statement: Three-month extension of Prof. Thabo Legwaila’s term as Acting Tax Ombud
Media statement issued by National Treasury announcing a
three-month extension of Prof. Thabo Legwaila’s term as Acting Tax Ombud.
Fair Play 27
As this is the last issue of Fair Play for 2022, the editorial team has made sure it is a worthwhile read, with insights on important subjects in the tax recourse sphere, including delays in the payment of tax refunds and a new systemic issue. We also feature a farewell message from former Tax Ombud […]