Fairness for All: Case 14

The OTO has discovered a previously unidentified issue relating to SARS repeatedly conducting verifications that could be contributing to delays in the revenue authority finalising assessments.  This issue was found during an analysis the OTO has been conducting to determine possible root causes of certain delays in paying out refunds, specifically in cases where SARS […]

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Fairness for All: Case 13

Before releasing tax refunds, SARS is by law allowed to conduct verifications when it identifiesrisks, but it is not common to do so multiple times for the same tax year and request the samedocuments.

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Fairness for All: Case 12

The case below details how the Office of the Tax Ombud (OTO) assisted a taxpayer with a complaint where the South African Revenue Service (SARS) had failed to pay out the diesel refund in respect of the 04/2021 value added tax (VAT) period.

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Fairness for All: Case 10

It sometimes happens that taxpayers and taxpayer representatives appeal a decision made by the Office of the Tax Ombud (OTO) regarding complaints lodged. When this happens, the matter is referred to the OTO’s Appeal Committee, chaired by the CEO of the Office, Professor Thabo Legwaila. The case below is an example of a tax complaint […]

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Fairness for All: Case 9

The case below describes how SARS delayed payment of a refund to a taxpayer, even after it had allowed an objection to the assessment raised, by repeatedly paying the refund and then recalling it immediately from the taxpayer’s bank account.

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Fairness for All: Case 8

 We are in the middle of the tax season, with taxpayers filing their tax returns and some experiencing challenges with the revenue collector. One of these challenges involves SARS taking money from taxpayers’ bank accounts through a process called Third Party Appointment (TPA). In many instances, this process is done correctly, but there are also […]

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Fairness for All: Case 7

The Tax Season is upon us, and as per tradition, the OTO expects an influx of complaints from taxpayers. Some of the issues might seem small but have serious financial implications for taxpayers. The case below involves SARS delaying finalising the verification of a VAT period which subsequently led to a delay in the verification […]

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Fairness for All: Case 6

The Office of the Tax Ombud is committed to helping improve the country’s tax administration system by, among others, protecting taxpayers’ rights. But there are instances where the actions of tax complainants are questionable, and the Tax Ombud would rule in favour of the South African Revenue Service or reject a tax complaint outright. Remember, […]

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Fairness for All: Case 5

In this issue we feature a critical intervention by the Office of the Tax Ombud that earned the Office a testimonial from a taxpayer. The intervention led to SARS paying the taxpayer R86 573.64 in VAT refunds, inclusive of interest. The OTO reiterates that while it will do everything possible to protect taxpayers’ rights, it […]

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