Fair Play 27

As this is the last issue of Fair Play for 2022, the editorial team has made sure it is a worthwhile read, with insights on important subjects in the tax recourse sphere, including delays in the payment of tax refunds and a new systemic issue. We also feature a farewell message from former Tax Ombud […]

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Fairness for all: Case 21

Delays in the payment of tax refunds are still the most frequent complaints lodgedwith the Office of the Tax Ombud. This is despite the OTO previously compiling ahard-hitting report on the issue, together with recommendations on how the SouthAfrican Revenue Service (SARS) could resolve the matter. Now the OTO has identifiedanother SARS practice that contributes […]

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Fairness for all: Case 20

Some taxpayers may be under the impression that the Office of the Tax Ombud (OTO) onlyassists taxpayers with complaints against the South African Revenue Service (SARS) if there aretax refunds at stake. The case featured in this issue illustrates the OTO’s commitment to helpingresolve all complaints received, even those many taxpayers might consider insignificant.

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Fair Play 26

Nine years have passed in a flash and the Fair Play editorial team is grateful to have been part of the Office of the Tax Ombud’s success over the years. With the support of stakeholders at large, the OTO has positioned itself as a brand that promotes a fair tax administration system, with taxpayers’ rights […]

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Fairness for all: Case 19

In July 2022, SARS issued more than three million income tax auto-assessments to individual non-provisional taxpayers. It is crucial to understand that the process for dealing with auto-assessments is slightly different from when an income tax return is submitted manually. If the wrong procedure is followed, it could have serious consequences for taxpayers.

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STEP UP TO THE MARK AND PUT CITIZENS FIRST

Comments delivered by Tax Ombud, Judge Bernard M. Ngoepe at the SAIGA ANNUAL CONFERENCE 2022. The theme of your conference is; “Step up to the mark and put citizens first”. Within the context of the above theme, the question I am asked to address specifically is: “How can South Africa overcome its obstacles”. Both the […]

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Fair Play 25

Welcome to our second quarter issue of Fair Play!  We are excited about this issue because the Office of the Tax Ombud’s educational campaign continues to provide insights on promoting Taxpayers’ rights during the SARS’s Tax Season. The OTO’s #TaxpayersRightsMatter campaign aims to educate taxpayers about their rights, what they mean, and when they should […]

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Fairness for all: Case 17

The Office of the Tax Ombud is pleased to share the 17th issue of its monthly case study newsletter Fairness for All. The newsletter seeks to educate taxpayers about the types of taxpayer complaints lodged with the OTO and how these are resolved. In the current issue, we showcase one of the challenges taxpayers experience […]

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Fairness for all: Case 16

In 2017 the OTO issued a report after finalising a systemic investigation into what caused delays in SARS paying refunds to taxpayers. One of the issues identified was that SARS delays the revision of assessments after disputes have been finalised. The primary issue noted by the Tax Ombud was that there is no prescribed timeframe […]

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