What is the Tax Ombud, and what do they do?

The Tax Ombud is an independent office that investigates complaints against the South African Revenue Service (SARS). We help taxpayers resolve disputes, ensure fair treatment, and promote a just tax system.

How can I lodge a complaint with the Tax Ombud?

You can lodge a complaint online through our website, by email, or by post. Our website provides detailed instructions and forms to assist you.

I received a tax assessment I disagree with. What can I do?

You can lodge a formal objection with SARS within a specified timeframe. If you're dissatisfied with SARS's response, you can escalate the matter to the Tax Ombud.

I'm having trouble with SARS's eFiling system. Who can I contact for help?

You can contact SARS directly through their eFiling helpdesk or visit a SARS branch. If you're still experiencing difficulties, you can lodge a complaint with the Tax Ombud.

I'm concerned about a SARS audit. What should I do?

Cooperate with the SARS auditor and provide all necessary documentation. If you believe the audit is unfair or excessive, you can consult with a tax advisor or lodge a complaint with the Tax Ombud.

I'm having trouble with SARS's debt collection process. What are my rights?

SARS must follow specific procedures when collecting debt. If you believe SARS is not following these procedures, you can lodge a complaint with the Tax Ombud.

I'm a small business owner and I'm struggling with SARS compliance. Where can I get help?

Consider consulting with a tax advisor or seeking assistance from SARS's Small Business Support Unit. If you encounter issues with SARS, you can also lodge a complaint with the Tax Ombud.

I'm a foreign national living in South Africa. What are my tax obligations?

Your tax obligations will depend on your specific circumstances. You may need to file a non-resident tax return or a resident tax return. Consult with a tax advisor or contact SARS for more information.

I've received a tax refund that is incorrect. How can I rectify this?

Contact SARS directly to resolve the issue. If you're unable to resolve the matter, you can lodge a complaint with the Tax Ombud.

I'm concerned about data privacy and security with SARS. What can I do?

SARS has strict data privacy and security protocols. If you have concerns about how SARS is handling your personal information, you can lodge a complaint with the Tax Ombud.

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About Us
Complaints
Systemic issues
Publications
Media
- OTO in the News
Careers
- Current Vacancies
- Previous Vacancies

OTO in the News

Moneyweb: Sars disallowed over 60% of home office claims last year
Moneyweb: Non-compliance with employee taxes negatively impacts individuals
Moneyweb: Rigid penalty regime drives taxpayer compliance
Daily Maverick: Merry-go-round after tax slip-ups
Daily Maverick: Is the SA Revenue Service’s risk algorithm the glitch in the tax collector’s matrix?
BusinessTech: South Africa has published updated tax ‘rules’ – what you should know
Moneyweb: Tax Ombud publishes draft compendium of rights for taxpayers
Moneyweb: Ignorance about the tax dispute process is certainly not bliss
Moneyweb: Sars and the never ending cycle of inappropriate verifications
IOL: OMBUD CASE FILE: Dairy farmer gets R51 000 tax refund due to him
IOL: Tax Ombud publishes draft compendium of taxpayer rights
Daily Maverick: Ombud flags repeat taxpayer verification, dispute resolution delays and debt offsets as concerns for SARS
Moneyweb: Sars’s slow dispute resolution: A taxing pain point for taxpayers
The Citizen: Tax Ombud steps in between SARS and citizens
SANews: Tax Ombud engages taxpayers at Fourways Mall
Public Sector Manager: First female Tax Ombud hits the ground running
Express News: Help offered with citizens’ taxes
Expresso Show: Interview with Tax Ombud, Yanga Mputa

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