Fairness for all

Fairness for all: Case 16

In 2017 the OTO issued a report after finalising a systemic investigation into what caused delays in SARS paying refunds to taxpayers. One of the issues identified was that SARS…

Fairness for all: Case 15

Taxpayers regularly experience challenges with IRP5 certificates, either with incorrect information reflecting on the certificates or not receiving the IRP5 certificates from their previous employers. It is important to note…

Fairness for All: Case 14

The OTO has discovered a previously unidentified issue relating to SARS repeatedly conducting verifications that could be contributing to delays in the revenue authority finalising assessments.  This issue was found…

Fairness for All: Case 13

Before releasing tax refunds, SARS is by law allowed to conduct verifications when it identifiesrisks, but it is not common to do so multiple times for the same tax year…

Fair Play

Fair Play 24

The theme of the current edition is “Balancing  taxpayers’ rights and obligations”, and the articles and insights featured in this issue seek to do precisely that by providing informative material…

Fair Play 23

The theme of this edition is “Embracing taxpayer rights and obligations”, underlining the ongoing efforts of the Office of the Tax Ombud to ensure fairness when taxpayers deal with SARS.

Fair Play 22

This The celebration of the OTO’s 8th anniversary is an exciting milestone. During this period, the Office has taken great strides to make a difference to the lives of taxpayers…

Fair Play 21

Welcome to the 21st issue of our newsletter, themed The Right to Know About Your Tax Matters. This issue comes at a crucial time, during the SARS tax season, when…