INVITATION TO A VIRTUAL PUBLIC WORKSHOP ON OTO DRAFT REPORT INTO ALLEGED E-FILING PROFILE HIJACKING
We refer to the media statement issued by the OTO on 1 October 2025 inviting stakeholders to provide written comments on OTO draft report into alleged e-filing profile hijacking. The OTO hereby invites you to a virtual public workshop to discuss issues raised in the written comments. The details to the virtual public workshop are […]
Tax Ombud reappointed to ATAF Women in Tax Network Board
The Office of the Tax Ombud proudly announces the reappointment of Tax Ombud, Ms Yanga Mputa, as a Board Member of the African Tax Administration Forum (ATAF) Women in Tax Network (AWITN). This prestigious appointment was confirmed during the ATAF Annual Meeting held from 3–7 November 2025 in Algiers, Algeria. Ms Mputa’s visionary leadership and […]
Annual Report 2024/25
Strategic Plan 2025 – 30
Annual Performance Plan 2025/26
Annual Report 2023/24
Annual Performance Plan 2024/25
Have your say!
The Office of the Tax Ombud (OTO) is committed to delivering a quality experience by continuously listening to customers to meet their needs. Please help us understand and improve the quality of your experience by completing the survey and sharing your experience(s) with the Office of the Tax Ombud. Your response will remain entirely confidential […]
OTO Online Complaints System Challenges
Dear Stakeholders The Office of the Tax Ombud (OTO) is experiencing unforeseen challenges with its online submission of the tax complaints system. The system is not forwarding all the complaints received to the relevant mailbox; thus, the Office is unable to process those complaints. The OTO is encouraging taxpayers and taxpayer representatives, to utilise our […]