The Office of the Tax Ombud (OTO) does not often receive cases involving Turnover Tax Return (TT03) complaints against the South African Revenue Service (SARS) but ensures that when it does, such matters are efficiently dealt with. The case below, which helped secure a tax refund of over R24 000, illustrates the OTO’s commitment to dealing with different types of taxpayer complaints. Furthermore, the OTO is pleased that the revenue collector is taking steps to prevent future complaints about finalising assessments that require manual interventions.