What is the Tax Ombud, and what do they do?

The Tax Ombud is an independent office that investigates complaints against the South African Revenue Service (SARS). We help taxpayers resolve disputes, ensure fair treatment, and promote a just tax system.

How can I lodge a complaint with the Tax Ombud?

You can lodge a complaint online through our website, by email, or by post. Our website provides detailed instructions and forms to assist you.

I received a tax assessment I disagree with. What can I do?

You can lodge a formal objection with SARS within a specified timeframe. If you're dissatisfied with SARS's response, you can escalate the matter to the Tax Ombud.

I'm having trouble with SARS's eFiling system. Who can I contact for help?

You can contact SARS directly through their eFiling helpdesk or visit a SARS branch. If you're still experiencing difficulties, you can lodge a complaint with the Tax Ombud.

I'm concerned about a SARS audit. What should I do?

Cooperate with the SARS auditor and provide all necessary documentation. If you believe the audit is unfair or excessive, you can consult with a tax advisor or lodge a complaint with the Tax Ombud.

I'm having trouble with SARS's debt collection process. What are my rights?

SARS must follow specific procedures when collecting debt. If you believe SARS is not following these procedures, you can lodge a complaint with the Tax Ombud.

I'm a small business owner and I'm struggling with SARS compliance. Where can I get help?

Consider consulting with a tax advisor or seeking assistance from SARS's Small Business Support Unit. If you encounter issues with SARS, you can also lodge a complaint with the Tax Ombud.

I'm a foreign national living in South Africa. What are my tax obligations?

Your tax obligations will depend on your specific circumstances. You may need to file a non-resident tax return or a resident tax return. Consult with a tax advisor or contact SARS for more information.

I've received a tax refund that is incorrect. How can I rectify this?

Contact SARS directly to resolve the issue. If you're unable to resolve the matter, you can lodge a complaint with the Tax Ombud.

I'm concerned about data privacy and security with SARS. What can I do?

SARS has strict data privacy and security protocols. If you have concerns about how SARS is handling your personal information, you can lodge a complaint with the Tax Ombud.

Smart Moves Stay Informed Take Action

Dear Stakeholder,

The Office of the Tax Ombud (OTO) is pleased to share important updates aimed at empowering taxpayers and encouraging public participation in shaping a fair and transparent tax system.

CATCH THE OFFICE OF THE TAX OMBUD IN CAPE TOWN

The OTO, in collaboration with the South African Revenue Service (SARS), invites you to a public outreach activation at N1 City Shopping Mall. This initiative is part of the OTO’s Smart Taxpayers: Do the Right Thing campaign, designed to help individuals and businesses better understand their tax rights and responsibilities.

Venue: N1 City Shopping Mall, Truworths Court, Cape Town

Friday, 17 October: 09h00 – 19h00

Saturday, 18 October: 09h00 – 17h00

No appointment needed, first come first serve.

What to expect at the OTO exhibition stand

SARS Assistance

Help with filing 2025 tax returns through face-to-face support.
Guidance on eFiling and registration for new taxpayers.
Resolution of tax-related queries.
Education on tax compliance and taxpayer rights.
Support for individuals and small businesses needing help with documentation or processes.
Assistance with changing of bank and contact details on your profiles.

OTO Assistance

Promote the OTO’s services and procedures.
Information on taxpayer rights and how to lodge complaints against SARS.
Support with unresolved service, procedural, or administrative issues with SARS.
Engagement with the public to raise awareness of the OTO’s services.
Encouragement to use OTO services when taxpayers feel they’ve been treated unfairly by SARS.

Please bring:

• ID card / book

• Any relevant supporting documentation

REMINDER
INVITATION FOR PUBLIC COMMENTS ON THE DRAFT REPORT INTO ALLEGED EFILING PROFILE HIJACKING

The OTO invites written comments on the draft report on eFiling profile hijacking which was published on
1 October 2025.

Deadline for submissions: 31 October 2025

Access the draft report: Click here

Submit comments via email: [email protected]

More info: www.taxombud.gov.za

They stay informed. Stay compliant. Stay empowered.

The information provided in this document is protected by applicable intellectual property laws and may not be copied, distributed or modified for any purpose without the explicit consent of the OTO. The information was correct at the time of publication but may have subsequently changed. This newsletter is for information purposes only and cannot be considered to be a legal reference. The use of this information by any person shall be entirely at that person’s discretion. The Office of the Tax Ombud does not expressly or by implication represent, recommend or propose that services referred to in this document are appropriate to the needs of any particular person. The OTO does not accept any liability due to any loss, damages, costs and expenses, which may be sustained or incurred directly or indirectly as a result of any error or omission contained in this newsletter. The information does not supersede any legislation and readers who are in doubt regarding any aspect of the information displayed in the newsletter should refer to the relevant legislation or seek a formal opinion from a suitably qualified individual.

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