An Ombud is an independent and impartial officer who deals with complaints about an organisation or agency, whether private or public. Typically these complaints involve issues that the organisation or agency has been unable or unwilling, to resolve to the complainantā€™s satisfaction.
Moneyweb: Tax Ombud holding Sars to account for actions of questionable legality
In one case, SARS had been sitting on a R5m VAT refund dating back to 2016. Read now
eNCA: Tax Ombud set to be independent from SARS
The Tax Ombud is set to be structurally independent of the South African Revenue Service (SARS). This after Finance Minister Tito Mboweni said more funds will be made available to the office of the ombud. The ombud previously said SARS has too much power and an office to counteract that was needed. Read now
EWN: TAX OMBUD SAYS OFFICE SHOULD BE INDEPENDENT FROM SARS
The office said more than 99{ae53aa5df03dcfeb3eeae1da0186263c804cee5c942a333f37d5dc41017ba8d4} of its recommendations were implemented by the revenue collector, but the payment of refunds remained an ongoing issue. Read now