Invitation to participate in the e-filing profile hijacking taxpayer experience survey
Annual Report 301 | Office of the Tax Ombud

On 15 August 2024, the Office of the Tax Ombud (OTO) announced that it sought and obtained approval from the Minister of Finance to conduct a review of possible systemic and emerging issues related to alleged SARS’s service failures in assisting taxpayers with e-filling profile hijacking timeously in terms of section 16(1)(b) of the Tax […]

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The Office of the Tax Ombud launches the 2023/24 Annual Report
Grunge Header 450 | Office of the Tax Ombud

Following the tabling of the Office of the Tax Ombud (“OTO”) 2023/24 Annual Report by the Minister of Finance in Parliament on 18 September 2024, today, on 6 November 2024, – the OTO launched its 2023/24 Annual Report in collaboration with the South African Chamber of Commerce and Industry (“SACCI”).   In demonstrating its commitment […]

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Office of the Tax Ombud launches its annual awareness campaign themed “Be A Smart Taxpayer”
Grunge Header 450 | Office of the Tax Ombud

The Office of the Tax Ombud (OTO) today, 1 October 2024, launches its annual awareness campaign themed “Be A Smart Taxpayer”. The campaign aims to empower taxpayers to be smart, promote taxpayer rights and embrace tax compliance. It also serves to maximise awareness about the OTO brand and encourage taxpayers to utilise the free services […]

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Tax Ombud to investigate complaints against SARS relating to service failure in assisting taxpayers affected by efiling profile hijacking
Grunge Header 450 | Office of the Tax Ombud

The Office of the Tax Ombud (OTO) confirms that it has sought and obtained approval from the Minister of Finance to conduct a review of possible systemic and emerging issues related to alleged SARS’s service failures in assisting taxpayers with eFiling profile hijacking timeously in terms of section 16(1)(b) of the Tax Administration Act 28 […]

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Fairness for all: Case 28
Womans Month Fair Play | Office of the Tax Ombud

The South African Revenue Service’s (SARS) action of incorrectly invalidating objections is one of the issues raised and addressed in the Tax Ombud’s Systemic Investigation Report (2020), which concluded that there was a 31% error rate where objections were incorrectly invalidated for various reasons. The case below illustrates another instance of SARS incorrectly invalidating an objection.

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