Fair Play Special Edition

October 2023 marked the OTO’s 10th anniversary, and we are taking our stakeholders down memory lane by publishing this birthday issue. It chronicles our history and 10 years of ensuring fairness, and includes successes and challenges. Through illustrations and words, it tells the rich history of how an idea was converted into an important institution […]

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Media Statement: UWC Partners with the Office of the Tax Ombud

On Thursday 19 October 2023, the Faculty of Economic and Management Sciences (EMS) at the University of the Western Cape’s (UWC) will host a stakeholder engagement presentation by the Office of the Tax Ombud ( OTO) for staff, students and industry partners. The event is scheduled for 11am in the Senate Building. Dean of EMS Professor […]

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Fairness for all: Case 25

Many taxpayers are unaware that they have a right to approach the South African Revenue Service (SARS) and request remission of administrative penalties. Although SARS has many options for dealing with such requests, including allowing, partially allowing or disallowing requests, the revenue collector must respond within a reasonable time. The case below, a rare complaint […]

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Media Statement: Fourways Mall Activation

PRETORIA: The Tax Ombud is at the Fourways Mall this week helping taxpayers who have tax complaints against the South African Revenue Service (SARS). Since Tuesday, 22 August 2023, taxpayers have been benefitting from the Tax Ombud’s initiative to take services to the doorsteps of communities. The campaign at Fourways Mall ends on Monday, 28 […]

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Fair Play 30 – Women’s Month

Welcome to Women’s Month, where we acknowledge and celebrate women’s incredible contributions in the tax sphere. The timing could not be better to welcome our new Tax Ombud, Ms Yanga Mputa. We look forward to her tenure as head of this important institution.

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Media Statement: Making Taxpayers’ Rights Matter

PRETORIA: Making Taxpayers’ Rights Matter, the educational campaign of the Office of the Tax Ombud, is launching today, 1 August 2023, coinciding with the ongoing South African Revenue Service (SARS) Tax Season, launched on 7 July. The OTO campaign encourages and reassures taxpayers of continued and intensified promotion and protection of their rights, and embraces […]

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Fair Play 29

As we prepare for the new Tax Season, this edition of Fair Play covers various issues of interest to taxpayers and tax practitioners, especially when they believe they are not receiving fair treatment from the South African Revenue Service (SARS).

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Fairness for all: Case 23

Delays in the payment of tax refunds continue to affect taxpayers. This is despite theTax Ombud identifying certain root causes of the delays as systemic issues – meaningproblems that are regarded as the underlying cause of a tax complaint that affects orwill affect a number of taxpayers.

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