What is the Tax Ombud, and what do they do?

The Tax Ombud is an independent office that investigates complaints against the South African Revenue Service (SARS). We help taxpayers resolve disputes, ensure fair treatment, and promote a just tax system.

How can I lodge a complaint with the Tax Ombud?

You can lodge a complaint online through our website, by email, or by post. Our website provides detailed instructions and forms to assist you.

I received a tax assessment I disagree with. What can I do?

You can lodge a formal objection with SARS within a specified timeframe. If you're dissatisfied with SARS's response, you can escalate the matter to the Tax Ombud.

I'm having trouble with SARS's eFiling system. Who can I contact for help?

You can contact SARS directly through their eFiling helpdesk or visit a SARS branch. If you're still experiencing difficulties, you can lodge a complaint with the Tax Ombud.

I'm concerned about a SARS audit. What should I do?

Cooperate with the SARS auditor and provide all necessary documentation. If you believe the audit is unfair or excessive, you can consult with a tax advisor or lodge a complaint with the Tax Ombud.

I'm having trouble with SARS's debt collection process. What are my rights?

SARS must follow specific procedures when collecting debt. If you believe SARS is not following these procedures, you can lodge a complaint with the Tax Ombud.

I'm a small business owner and I'm struggling with SARS compliance. Where can I get help?

Consider consulting with a tax advisor or seeking assistance from SARS's Small Business Support Unit. If you encounter issues with SARS, you can also lodge a complaint with the Tax Ombud.

I'm a foreign national living in South Africa. What are my tax obligations?

Your tax obligations will depend on your specific circumstances. You may need to file a non-resident tax return or a resident tax return. Consult with a tax advisor or contact SARS for more information.

I've received a tax refund that is incorrect. How can I rectify this?

Contact SARS directly to resolve the issue. If you're unable to resolve the matter, you can lodge a complaint with the Tax Ombud.

I'm concerned about data privacy and security with SARS. What can I do?

SARS has strict data privacy and security protocols. If you have concerns about how SARS is handling your personal information, you can lodge a complaint with the Tax Ombud.

Possible Systemic Issues - Office of the Tax Ombud

Online Form for Reporting Potential Systemic Issues to the Office of the Tax Ombud

The Office of the Tax Ombud (OTO) has introduced an online form to enable taxpayers to report concerns that may indicate a potential systemic issue within the tax administration system. The form provides an accessible and confidential platform for submitting information that may assist the OTO in identifying trends or recurring challenges that could warrant further investigation.

Submissions received through this form will be carefully reviewed and may inform systemic investigations aimed at promoting fairness, accountability, and improved service delivery within the tax system. Upon submission, taxpayers will receive an acknowledgement confirming receipt of their information.

Possible systemic issue form

Last Name

First Name

Please fill in your email address

Please fill in your cell phone number

Organisation/Representative Capacity

Taxpayer Reference number

Short description of the issue.

Detailed description of the issue? (Please explain clearly)

Where is the issue experienced?

If other, please specify.

When did you become aware of this issue? (estimate)

Who is affected?

How widespread is this issue? (estimate)

Have you personally been affected by this issue?

Yes

If yes, please explain.

Have you reported this issue to SARS before?

Yes

If no, are you planning to report to SARS?

If yes, what was the response?

I declare that the information provided is accurate to the best of my knowledge.

Yes

I consent to the OTO reviewing and processing this information in line with its mandate and privacy obligations.

Possible Systemic Issues

Online Form for Reporting Potential Systemic Issues to the Office of the Tax Ombud

Draft report into alleged e-Filing Hijacking

Systemic Reports

Useful Links

Site Links

Complaints