What is the Tax Ombud, and what do they do?

The Tax Ombud is an independent office that investigates complaints against the South African Revenue Service (SARS). We help taxpayers resolve disputes, ensure fair treatment, and promote a just tax system.

How can I lodge a complaint with the Tax Ombud?

You can lodge a complaint online through our website, by email, or by post. Our website provides detailed instructions and forms to assist you.

I received a tax assessment I disagree with. What can I do?

You can lodge a formal objection with SARS within a specified timeframe. If you're dissatisfied with SARS's response, you can escalate the matter to the Tax Ombud.

I'm having trouble with SARS's eFiling system. Who can I contact for help?

You can contact SARS directly through their eFiling helpdesk or visit a SARS branch. If you're still experiencing difficulties, you can lodge a complaint with the Tax Ombud.

I'm concerned about a SARS audit. What should I do?

Cooperate with the SARS auditor and provide all necessary documentation. If you believe the audit is unfair or excessive, you can consult with a tax advisor or lodge a complaint with the Tax Ombud.

I'm having trouble with SARS's debt collection process. What are my rights?

SARS must follow specific procedures when collecting debt. If you believe SARS is not following these procedures, you can lodge a complaint with the Tax Ombud.

I'm a small business owner and I'm struggling with SARS compliance. Where can I get help?

Consider consulting with a tax advisor or seeking assistance from SARS's Small Business Support Unit. If you encounter issues with SARS, you can also lodge a complaint with the Tax Ombud.

I'm a foreign national living in South Africa. What are my tax obligations?

Your tax obligations will depend on your specific circumstances. You may need to file a non-resident tax return or a resident tax return. Consult with a tax advisor or contact SARS for more information.

I've received a tax refund that is incorrect. How can I rectify this?

Contact SARS directly to resolve the issue. If you're unable to resolve the matter, you can lodge a complaint with the Tax Ombud.

I'm concerned about data privacy and security with SARS. What can I do?

SARS has strict data privacy and security protocols. If you have concerns about how SARS is handling your personal information, you can lodge a complaint with the Tax Ombud.

Media Releases - Office of the Tax Ombud

Invitation to participate in the e-filing profile hijacking taxpayer experience survey

3 February 2025 Media

On 15 August 2024, the Office of the Tax Ombud (OTO) announced that it sought and obtained approval from the Minister of Finance to conduct a review of possible systemic…

The Office of the Tax Ombud launches the 2023/24 Annual Report

6 November 2024 Media

Following the tabling of the Office of the Tax Ombud (“OTO”) 2023/24 Annual Report by the Minister of Finance in Parliament on 18 September 2024, today, on 6 November 2024,…

Office of the Tax Ombud launches its annual awareness campaign themed “Be A Smart Taxpayer”

1 October 2024 Media

The Office of the Tax Ombud (OTO) today, 1 October 2024, launches its annual awareness campaign themed “Be A Smart Taxpayer”. The campaign aims to empower taxpayers to be smart,…

Tax Ombud to investigate complaints against SARS relating to service failure in assisting taxpayers affected by efiling profile hijacking

15 August 2024 Media

The Office of the Tax Ombud (OTO) confirms that it has sought and obtained approval from the Minister of Finance to conduct a review of possible systemic and emerging issues…

Tax Ombud’s Annual Report 2022/23

24 November 2023 Media

Media Statement: UWC Partners with the Office of the Tax Ombud

18 October 2023 Media

On Thursday 19 October 2023, the Faculty of Economic and Management Sciences (EMS) at the University of the Western Cape’s (UWC) will host a stakeholder engagement presentation by the Office…

Media Releases

Invitation to participate in the e-filing profile hijacking taxpayer experience survey

The Office of the Tax Ombud launches the 2023/24 Annual Report

Office of the Tax Ombud launches its annual awareness campaign themed “Be A Smart Taxpayer”

Tax Ombud to investigate complaints against SARS relating to service failure in assisting taxpayers affected by efiling profile hijacking

Tax Ombud’s Annual Report 2022/23

Media Statement: UWC Partners with the Office of the Tax Ombud

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