In this issue we discuss a critical intervention by the Office of the Tax Ombud that led to SARS refunding close to R196 000.00 to a taxpayer after the money was unfairly taken from its bank accounts. The Tax Ombud Judge Bernard Ngoepe always reiterates the importance of tax compliance and the rights of taxpayers to be treated fairly by SARS and to pay only what is due, not a cent less or more. The case below is testimony to the success of a critical intervention by the OTO to protect the rights of a taxpayer and secure the return of funds wrongly deducted from its bank accounts.