What is the Tax Ombud, and what do they do?

The Tax Ombud is an independent office that investigates complaints against the South African Revenue Service (SARS). We help taxpayers resolve disputes, ensure fair treatment, and promote a just tax system.

How can I lodge a complaint with the Tax Ombud?

You can lodge a complaint online through our website, by email, or by post. Our website provides detailed instructions and forms to assist you.

I received a tax assessment I disagree with. What can I do?

You can lodge a formal objection with SARS within a specified timeframe. If you're dissatisfied with SARS's response, you can escalate the matter to the Tax Ombud.

I'm having trouble with SARS's eFiling system. Who can I contact for help?

You can contact SARS directly through their eFiling helpdesk or visit a SARS branch. If you're still experiencing difficulties, you can lodge a complaint with the Tax Ombud.

I'm concerned about a SARS audit. What should I do?

Cooperate with the SARS auditor and provide all necessary documentation. If you believe the audit is unfair or excessive, you can consult with a tax advisor or lodge a complaint with the Tax Ombud.

I'm having trouble with SARS's debt collection process. What are my rights?

SARS must follow specific procedures when collecting debt. If you believe SARS is not following these procedures, you can lodge a complaint with the Tax Ombud.

I'm a small business owner and I'm struggling with SARS compliance. Where can I get help?

Consider consulting with a tax advisor or seeking assistance from SARS's Small Business Support Unit. If you encounter issues with SARS, you can also lodge a complaint with the Tax Ombud.

I'm a foreign national living in South Africa. What are my tax obligations?

Your tax obligations will depend on your specific circumstances. You may need to file a non-resident tax return or a resident tax return. Consult with a tax advisor or contact SARS for more information.

I've received a tax refund that is incorrect. How can I rectify this?

Contact SARS directly to resolve the issue. If you're unable to resolve the matter, you can lodge a complaint with the Tax Ombud.

I'm concerned about data privacy and security with SARS. What can I do?

SARS has strict data privacy and security protocols. If you have concerns about how SARS is handling your personal information, you can lodge a complaint with the Tax Ombud.

Smart taxpayers make a

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How to lodge a complaint

Taxpayer rights and obligations

Download Complaints Form

Download Complaints Guide

OFFICE OF THE TAX OMBUD AND SARS MALL ACTIVATION

The Office of the Tax Ombud in partnership with SARS, is bringing free tax assistance directly to Durban at the Pavilion Mall. Our team will be available to assist with tax complaints and general tax-related enquiries all in one convenient location.

Services available include:
✔ Assistance with lodging tax complaints
✔ General tax-related enquiries
✔ Tax return submissions
✔ Support in resolving tax matters

REMEMBER TO BRING YOUR ID AND SUPPORTING DOCUMENTS

Don’t wait, take action and get the assistance you need. Visit our activation and speak directly with our team who are ready to help.

📍 Visit Us

Pavilion Shopping Centre, Durban KZN
Fountain Court (next to Mugg & Bean and Cape Union Mart)

📅 31 July & 1 August 2026

⏰ 09h00 – 19h00

If you have a complaint about SARS…

Contact Centre: 0800 662 837
Our office is open from 07h30 – 16h30 weekdays
Or email [email protected] for any complaints or queries.

Report possible Systemic Issues

The OTO has introduced an online form to enable taxpayers to report concerns that may indicate a potential systemic issue within the tax administration system. The form provides an accessible and confidential platform for submitting information that may assist the OTO in identifying trends or recurring challenges that could warrant further investigation.

Report Systemic Issues

11th INTERNATIONAL CONFERENCE ON TAXPAYER RIGHTS

Taxpayer Rights, Social Justice & Political Will in Developing Countries

The Office of the Tax Ombud (OTO) South Africa is proud to support the 11th International Conference on Taxpayer Rights, themed “Taxpayer Rights, Social Justice & Political Will in Developing Countries,” taking place from 28 – 30 July 2026 at the University of Pretoria, South Africa. This international conference provides a critical platform for dialogue on advancing taxpayer rights, strengthening accountability, and promoting fairness in tax administration, particularly within developing country contexts. The OTO’s support reflects its mandate to uphold taxpayer rights and contribute to meaningful discussions that advance social justice, transparency, and effective governance within tax systems.

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