WELCOME TO THE OFFICE OF THE TAX OMBUD

The Office of the Tax Ombud (OTO) is an independent and impartial organisation that helps resolve tax complaints taxpayers might have with the South African Revenue Service (SARS). It is committed to helping improve the country’s tax administration system by promoting a healthy balance between taxpayers’ rights and obligations on one side, and SARS’s powers and duties on the other.

Lodging a complaint with the OTO is easy and free. For detailed information on lodging a complaint and what happens once a complaint is received by the OTO click below.

Process to lodge a complaint How to lodge a complaint

LODGING A TAX COMPLAINT AGAINST SARS

Toll-free: 0800 662 837

Email: [email protected]

Physical address: Menlyn Corner, 2nd Floor, 87 Frikkie de Beer Street, Menlyn, Pretoria

Office hours: 07h30 to 16h30 weekdays

WHAT YOU NEED TO KNOW

Many taxpayers do not know where, when, and how to lodge a complaint if they are unhappy with how SARS handled their tax matters or that of the clients they are representing. The Office of the Tax Ombud has compiled a list of informative, leaflets, guides, and tax excerpt that provide answers to all your questions.

KNOW YOUR RIGHTS

The OTO’s Compilation of Taxpayers’ Rights, Entitlements and Obligations provides an overview of your rights and obligations as a taxpayer.

LATEST FROM THE OTO

Latest News

Marketing Consent | OTO

Fairness for all: Case 23

16 May 2023
Delays in the payment of tax refunds continue to affect taxpayers. This is despite theTax Ombud identifying certain root causes of the delays as systemic issues – meaningproblems that are…
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Fair Play 28

3 Mar 2023
Ten years has a special ring to it, and for the Office of the Tax Ombud (OTO), it represents commitment and achievement. We are excited to be celebrating the 10th…
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Fairness for all: Case 22

8 Feb 2023
The Office of the Tax Ombud (OTO) continues to receive many complaints about non-payment of refunds and delays in finalising disputes lodged. Not all complaints received within these categories are…
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Have your say!

31 Jan 2023
The Office of the Tax Ombud (OTO) is committed to delivering a quality experience by continuously listening to customers to meet their needs. Please help us understand and improve the…
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OTO Online Complaints System Challenges

23 Jan 2023
Dear Stakeholders The Office of the Tax Ombud (OTO) is experiencing unforeseen challenges with its online submission of the tax complaints system. The system is not forwarding all the complaints…