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Have your say!

The Office of the Tax Ombud (OTO) is committed to delivering a quality experience by continuously listening to customers to meet their needs. Please help us understand and improve the…
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OTO Online Complaints System Challenges

Dear Stakeholders The Office of the Tax Ombud (OTO) is experiencing unforeseen challenges with its online submission of the tax complaints system. The system is not forwarding all the complaints…
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Fair Play 27

As this is the last issue of Fair Play for 2022, the editorial team has made sure it is a worthwhile read, with insights on important subjects in the tax…
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Fairness for all: Case 21

Delays in the payment of tax refunds are still the most frequent complaints lodgedwith the Office of the Tax Ombud. This is despite the OTO previously compiling ahard-hitting report on…
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Fairness for all: Case 20

Some taxpayers may be under the impression that the Office of the Tax Ombud (OTO) onlyassists taxpayers with complaints against the South African Revenue Service (SARS) if there aretax refunds…