Fairness for all: Case 23
Delays in the payment of tax refunds continue to affect taxpayers. This is despite theTax Ombud identifying certain root causes of the delays as systemic issues – meaningproblems that are…
The Office of the Tax Ombud (OTO) is an independent and impartial organisation that helps resolve tax complaints taxpayers might have with the South African Revenue Service (SARS). It is committed to helping improve the country’s tax administration system by promoting a healthy balance between taxpayers’ rights and obligations on one side, and SARS’s powers and duties on the other.
Lodging a complaint with the OTO is easy and free. For detailed information on lodging a complaint and what happens once a complaint is received by the OTO click below.
The OTO’s Compilation of Taxpayers’ Rights, Entitlements and Obligations provides an overview of your rights and obligations as a taxpayer.