Manager: Operations

Purpose

To manage taxpayer complaint handling and resolution process and ensure practice integration and operational implementation of the Operations objectives.

Job Details

Minimum Experience: 8 – 10 years’ experience in a similar environment, of which 3 – 4 years at a junior management level or operated at junior management level.
Alternative Minimum Experience: 15 years related experience, of which 3 – 4 years at a junior management level or operated at junior management level.
Minimum Qualification: Relevant Bachelor’s Degree / Advanced Diploma (NQF 7)
Alternative Qualification: Senior Certificate (NQF 4)
Leadership Level: Middle Management (MM)
Minimum Functional Requirements:

Additional Technical Competencies:
Grade of Clearance: Confidential – (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information.

Outputs

Process

Client

Finance

Governance

People

Behavioural Competencies

Leadership Competencies

Technical Competencies



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