What is the Tax Ombud, and what do they do?

The Tax Ombud is an independent office that investigates complaints against the South African Revenue Service (SARS). We help taxpayers resolve disputes, ensure fair treatment, and promote a just tax system.

How can I lodge a complaint with the Tax Ombud?

You can lodge a complaint online through our website, by email, or by post. Our website provides detailed instructions and forms to assist you.

I received a tax assessment I disagree with. What can I do?

You can lodge a formal objection with SARS within a specified timeframe. If you're dissatisfied with SARS's response, you can escalate the matter to the Tax Ombud.

I'm having trouble with SARS's eFiling system. Who can I contact for help?

You can contact SARS directly through their eFiling helpdesk or visit a SARS branch. If you're still experiencing difficulties, you can lodge a complaint with the Tax Ombud.

I'm concerned about a SARS audit. What should I do?

Cooperate with the SARS auditor and provide all necessary documentation. If you believe the audit is unfair or excessive, you can consult with a tax advisor or lodge a complaint with the Tax Ombud.

I'm having trouble with SARS's debt collection process. What are my rights?

SARS must follow specific procedures when collecting debt. If you believe SARS is not following these procedures, you can lodge a complaint with the Tax Ombud.

I'm a small business owner and I'm struggling with SARS compliance. Where can I get help?

Consider consulting with a tax advisor or seeking assistance from SARS's Small Business Support Unit. If you encounter issues with SARS, you can also lodge a complaint with the Tax Ombud.

I'm a foreign national living in South Africa. What are my tax obligations?

Your tax obligations will depend on your specific circumstances. You may need to file a non-resident tax return or a resident tax return. Consult with a tax advisor or contact SARS for more information.

I've received a tax refund that is incorrect. How can I rectify this?

Contact SARS directly to resolve the issue. If you're unable to resolve the matter, you can lodge a complaint with the Tax Ombud.

I'm concerned about data privacy and security with SARS. What can I do?

SARS has strict data privacy and security protocols. If you have concerns about how SARS is handling your personal information, you can lodge a complaint with the Tax Ombud.

Application form - Office of the Tax Ombud

Personal details: Your information is kept private and confidential and used only with your consent for recruitment and selection. The Office of the Tax Ombud requires your consent to comply with the Protection of Information Act (POPI Act).

Please select the position for which you are applying *Chief Executive OfficerSenior Manager: Legal ServicesSenior Manager: OperationsManager: OperationsCustomer Service AgentOps Specialist: Systemic InvestigationsConsultant: HR Business Partner

Notice period (in weeks)

First Name(s) *

Last Name *

Gender

Marital Status

Date of birthDATE OF BIRTH

Identity number/ Passport number *

Nationality

If other, please specify

Cellphone Number *

Alternative Number

Physical Address

Postal Address

Do you have a Driver’s License?

Driver’s License Code (ignore if you do not have one)

Are you registered with a professional body? eg. SAICA, SAIPA etc

Name of the professional body (Ignore if not registered)

State your registration details (Ignore if not registered)

Are you an internal candidate?

Do you require any special accommodations due to a disability or health condition?

What accommodations do you need? (Ignore if none)

Do you know anyone within the organisation?

Name of the person and relationship (Ignore if internal candidate)

Have you been convicted of a criminal offence or dismissed from employment? *

Please give us more details about your conviction or dismissal (Ignore if not applicable)

Do you have any unresolved or pending disciplinary actions or investigations against you? (Ignore if not applicable) *

Please provide details about the disciplinary actions or investigations

Language Proficiency

Name of high school/technical college attended:

Highest grade passed

If other, specify

State your highest relevant tertiary qualification:

Name of the institution where qualification was obtained:

Year qualification was obtained:

Please add the last three relevant employers.

First employer:

Position held:

Start date:

End date: (Ignore if it is current employment)

Reason for leaving (Ignore if current employment)

Second employer:

Position held:

Start date:

End date:

Third employer:

Position held:

Start date:

End date:

Reference 1 full name

Relationship to you

Contact number

Reference 2 full name

Relationship to you

Contact number

Reference 3 full name

Relationship to you

Contact number

Upload your CV below. It should be in pdf format and not bigger than 5MB.

UPLOAD YOUR DOCUMENTS *

DECLARATION I declare that all the information provided (including any attachments and CV) is complete and correct to the best of my knowledge. I understand that any false information supplied could lead to my application being disqualified or my dismissal if I am appointed. I hereby acknowledge that all information within this application remains the property of the Office of the Tax Ombud. I accept that the information can be verified

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