Taxpayers regularly experience challenges with IRP5 certificates, either with incorrect information reflecting on the certificates or not receiving the IRP5 certificates from their previous employers.

It is important to note that the above issues should be directed to employers and not the South African Revenue Services (SARS). However, the case below, which can be taken up with SARS, illustrates another problem that can be quickly resolved. In this instance, a taxpayer had an IRP5 certificate that did not automatically populate on the income tax return on eFiling.