What is the Tax Ombud, and what do they do?

The Tax Ombud is an independent office that investigates complaints against the South African Revenue Service (SARS). We help taxpayers resolve disputes, ensure fair treatment, and promote a just tax system.

How can I lodge a complaint with the Tax Ombud?

You can lodge a complaint online through our website, by email, or by post. Our website provides detailed instructions and forms to assist you.

I received a tax assessment I disagree with. What can I do?

You can lodge a formal objection with SARS within a specified timeframe. If you're dissatisfied with SARS's response, you can escalate the matter to the Tax Ombud.

I'm having trouble with SARS's eFiling system. Who can I contact for help?

You can contact SARS directly through their eFiling helpdesk or visit a SARS branch. If you're still experiencing difficulties, you can lodge a complaint with the Tax Ombud.

I'm concerned about a SARS audit. What should I do?

Cooperate with the SARS auditor and provide all necessary documentation. If you believe the audit is unfair or excessive, you can consult with a tax advisor or lodge a complaint with the Tax Ombud.

I'm having trouble with SARS's debt collection process. What are my rights?

SARS must follow specific procedures when collecting debt. If you believe SARS is not following these procedures, you can lodge a complaint with the Tax Ombud.

I'm a small business owner and I'm struggling with SARS compliance. Where can I get help?

Consider consulting with a tax advisor or seeking assistance from SARS's Small Business Support Unit. If you encounter issues with SARS, you can also lodge a complaint with the Tax Ombud.

I'm a foreign national living in South Africa. What are my tax obligations?

Your tax obligations will depend on your specific circumstances. You may need to file a non-resident tax return or a resident tax return. Consult with a tax advisor or contact SARS for more information.

I've received a tax refund that is incorrect. How can I rectify this?

Contact SARS directly to resolve the issue. If you're unable to resolve the matter, you can lodge a complaint with the Tax Ombud.

I'm concerned about data privacy and security with SARS. What can I do?

SARS has strict data privacy and security protocols. If you have concerns about how SARS is handling your personal information, you can lodge a complaint with the Tax Ombud.

Kimberley Activation - Office of the Tax Ombud

Mall Activation

Join the Office of the Tax Ombud and South African Revenue Service at the Diamond Pavilion Mall, Kimberley

Where: Diamond Pavilion Mall (Entrance 1, next to Old Mutual) Date: 6 -7 March 2026 Time: Friday 9am – 7pm, Saturday 9am – 5pm

Services Offered On-Site:

Help with unresolved tax complaints
Assistance with SARS queries and processes
Education on taxpayers’ rights and obligations

Supporting Documents Required:

To complete your Income Tax Return, you need:

Proof of Identity: ID, Passport or divers license
Proof of Income: All IRP5/ITR(a) certificates, ITR3(b) certificates for investment income, rental income, and capital gains.
Proof of deductions: Receipts for medical expenses, tax certificates, travel logbook, retirement annuity certificates.

Complaints form in your language

Complaints guide in your language

Know Your Rights

The OTO’s Compilation of Taxpayers’ Rights, Entitlements and Obligations provides an overview of your rights and obligations as a taxpayer.