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Read up on publications relevant to the Office of the Tax Ombud and tax law in South Africa.

THE TAX ADMINISTRATION LAWS
LAUNCH BILL 18 OF 2016

The Tax Administration Laws Amendment Bill 18 of 2016 introduced 26 October 2016, which include inputs from the public, is now available on our website. The section relevant to the Office of the Tax Ombud is on page 27.
 

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OFFICE OF THE TAX OMBUD
LANGUAGE POLICY

The Office of the Tax Ombud Language Policy has been gazetted. Follow the link below to read the language policy.

 

TAX
LEGISLATION

Read a tax legislation excerpt on the Office of the Tax Ombud. 

STRATEGIC AND ANNUAL
PERFORMANCE PLAN 

Read the annual performance plan from the Office of the Tax Ombud. 

ANNUAL
REPORTS

Read the annual reports from the Office of the Tax Ombud 

COMPLAINTS
GUIDE

Read the guide detailing the complaints process of the Office of the Tax Ombud

SYSTEMIC ISSUES

A systemic issue is a particular matter that can be regarded as the underlying cause for a complaint that affects, or will affect, a number of taxpayers in the tax system. Systemic issues may arise due to how specific systems in the South African Revenue Service (SARS) function; the way in which SARS’s policies, practices or procedures are drafted and implemented; or even the manner in which legislative provisions are applied or disregarded. A systemic examination arises when an issue is identified that may impact a large number of taxpayers or a segment of the population. Our Office conducts reviews of the individual service complaints and telephone calls received, with the goal of identifying possible trends. We engage our Recognised Controlling Bodies (RCB), tax professionals, academia and community support, while continuously scanning and receiving media queries to assist in identifying systemic issues.

SYSTEMIC INVESTIGATION REPORT 2020

SYSTEMIC INVESTIGATION REPORT 2017

 

NEWSLETTER

FAIR PLAY ISSUE 17

Welcome to our anniversary edition of Fair Play, the OTOs stakeholder newsletter. In this edition, we celebrate seven years of fairness, and of pursuing excellence in serving taxpayers and improving our country’s tax administration system. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 16

Welcome to the sixteenth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 15

Welcome to the fifteenth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 14

Welcome to the fourteenth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 13 - SIX YEARS OF BRIDGING THE GAP OF FAIRNESS AND TAXPAYER RIGHTS

Welcome to the 13th and Special Edition of Fair Play newsletter commemorating Six Years of Bridging the Gap of Fairness and Taxpayer Rights Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 12

Welcome to the twelfth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere.
Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 11

Welcome to the eleventh issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 10 – SPECIAL EDITION

Welcome to the tenth issue of the Office of the Tax Ombud’s stakeholder newsletter (Fair Play), a special edition commemorating “Five Years of Fairness. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 9

Welcome to the ninth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 8

Welcome to the eight issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 7

Welcome to the seventh issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 6

Welcome to the sixth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

FAIR PLAY ISSUE 5

Welcome to the fifth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

Fair Play Newsletter Issue 4

Welcome to the fourth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter.

 

Fair Play Newsletter Issue 3

Welcome to the third issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

Fair Play Newsletter Issue 2

Welcome to the second issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

Fair Play Newsletter - Issue 1 2016

Welcome to the first issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter.