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THE TAX OMBUD

 

The office of the Tax Ombud provides you with a fair and simple way to seek a resolution for a service, procedure or administrative dispute you have already unsuccessfully tried to resolve through SARS. The Office of the Tax Ombud is independent of SARS.  

 

 

 

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WHEN TO COMPLAIN AND​
WHAT TO EXPECT

 

The Tax Ombud may only review the request if the requester has exhausted the available complaints resolution mechanisms in SARS, unless there are compelling circumstances for not doing so.

You should first seek to resolve a dispute directly with SARS at your SARS branch or, if dissatisfied with the outcome, escalate the matter to SARS Operation Service Escalation and Support. If still unresolved, you may submit your complaint to the Office of the Tax Ombud.

If the complaint falls within our mandate, we will do everything possible to find a solution to your complaint. We aim to resolve complaints within 15 business days from the time the complaint is received.  

 
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LATEST NEWS

The Tax Administration Laws Amendment Bill 18 of 2016

The Tax Administration Laws Amendment Bill 18 of 2016 introduced 26 October 2016, which include inputs from the public, is now available on our website. The section relevant to the Office of the Tax Ombud is on page 27.

 

Important notice for taxpayers and tax practitioners: COMPLAINTS SYSTEM UPGRADE

Kindly note that the Office of the Tax Ombud is updating its complaints processing system to improve efficiency when dealing with taxpayer complaints. Due to this upgrade, technical glitches might result in some stakeholders receiving a blank automatic email attachment.

For more information please contact us on 0800 662 837 or complaints@taxombud.gov.za.

We apologise for any inconvenience caused.

 

Office of the Tax Ombud Language Policy has been gazetted

The Office of the Tax Ombud Language Policy has been gazetted. Follow the link below to read the language policy.

 

Fair Play Newsletter Issue 3

Welcome to the third issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

TAKING OFFICE OF THE TAX OMBUD SERVICES TO THE DOORSTEPS OF POLOKWANE COMMUNITY

The Office of the Tax Ombud (OTO) is taking its services to the community of Polokwane from 17 to 20 November 2016 (08h30 to 17h00) at the Mall of the North (food court area next to Pick n Pay). This is part of its nationwide campaign to educate taxpayers and the general public about its mandate, services offered and the processes involved when lodging tax complaints against the South African Revenue Service (SARS).

The team will be available to answer queries regarding the Office and its services, as well as to assist taxpayers and tax practitioners lodge complaints against SARS. Visit us at the Mall of the North to find out more about our services .