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THE TAX OMBUD

 

The office of the Tax Ombud provides you with a fair and simple way to seek a resolution for a service, procedure or administrative dispute you have already unsuccessfully tried to resolve through SARS. The Office of the Tax Ombud is independent of SARS.  

 

 
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WHEN TO COMPLAIN AND​
WHAT TO EXPECT

 

The Tax Ombud may only review the request if the requester has exhausted the available complaints resolution mechanisms in SARS, unless there are compelling circumstances for not doing so.

You should first seek to resolve a dispute directly with SARS at your SARS branch or, if dissatisfied with the outcome, escalate the matter to SARS Operation Service Escalation and Support. If still unresolved, you may submit your complaint to the Office of the Tax Ombud.

If the complaint falls within our mandate, we will do everything possible to find a solution to your complaint. We aim to resolve complaints within 15 business days from the time the complaint is received.  

 
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LATEST NEWS

FAIR PLAY ISSUE 6

Welcome to the sixth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

TAX OMBUD ANNUAL REPORT 2016/17

The Tax Ombud Annual Report 2016/17 has been tabled in Parliament. The report details salient features pertaining to the strategic outcomes of the Office of the Tax Ombud.

 

MEDIA ADVISORY: PRESENTING THE TAX OMBUD'S ANNUAL REPORT 2016/17

The Tax Ombud Judge Bernard Ngoepe will present the highlights of the 2016/17 Tax Ombud Annual Report on Tuesday, 17 October 2017 at University of South Africa (UNISA).

 

TAX OMBUD’S FINAL REPORT ON COMPLAINTS AGAINST SARS RELATING TO ALLEGED UNDUE DELAY IN THE PAYMENT OF REFUNDS

The Tax Ombud Judge Bernard Ngoepe has released the final report on the investigation into alleged delays in payment of refunds by the South African Revenue Service (SARS). The final report has findings, comments and recommendations by the Tax Ombud.

 

MEDIA STATEMENT: TAX OMBUD’S FINAL REPORT ON COMPLAINTS AGAINST SARS RELATING TO ALLEGED UNDUE DELAY IN THE PAYMENT OF REFUNDS

Earlier in the year the Tax Ombud, Judge Bernard Ngoepe, made it known that he had requested and obtained approval from the Minister of Finance to conduct a review in respect of several complaints by taxpayers that South African Revenue Service (SARS) was unduly delaying the payment of refunds due to them.

 

FAIR PLAY ISSUE 5

Welcome to the fifth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

MEDIA STATEMENT: TAX OMBUD INTERIM UPDATE ON COMPLAINTS AGAINST SARS RELATING TO ALLEGED UNDUE DELAY IN THE PAYMENT OF REFUNDS

This serves to provide you with an update regarding the Tax Ombud Judge Bernard Ngoepe’s investigation into alleged undue delays in the payments of refunds by the South African Revenue Service (SARS).