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THE TAX OMBUD

 

The office of the Tax Ombud provides you with a fair and simple way to seek a resolution for a service, procedure or administrative dispute you have already unsuccessfully tried to resolve through SARS. The Office of the Tax Ombud is independent of SARS.  

 

 

 


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WHEN TO COMPLAIN AND​
WHAT TO EXPECT

 

The Tax Ombud may only review the request if the requester has exhausted the available complaints resolution mechanisms in SARS, unless there are compelling circumstances for not doing so.

You should first seek to resolve a dispute directly with SARS at your SARS branch or, if dissatisfied with the outcome, escalate the matter to SARS Complaint Management Office (CMO). If still unresolved, you may submit your complaint to the Office of the Tax Ombud.

If the complaint falls within our mandate, we will do everything possible to find a solution to your complaint. We strive to resolve complaints within 15 business days of accepting them, and will let you know if the complaint cannot be resolved within this period.
 
 
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LATEST NEWS

MEDIA RELEASE: OTO SECURES OVER R116 MILLION FOR TOP 10 TAX REFUNDS

Over R116 million in tax refunds has been paid back to taxpayers through the intervention of the Office of the Tax Ombud (OTO). This amount is only for the top 10 tax refunds paid to taxpayers who had laid complaints against the South African Revenue Service (SARS), Tax Ombud Judge Bernard Makgabo Ngoepe revealed at the launch of his 2019/20 Annual Report today, 2 December 2020.

 

TAX OMBUD ANNUAL REPORT 2019/20 - SEVEN YEARS OF FAIRNESS

The launch of the Tax Ombud’s 2019/20 Annual Report was held live on Radio 702 today (2 December) with Tax Ombud Judge Bernard Makgabo Ngoepe saying "“We are pleased that as per our tradition for the past six years, we can once again unpack the report and have a constructive discussion on its content and our performance against set targets. This is despite the ongoing COVID-19 challenges and lockdown restrictions, which necessitated a media launch instead of our traditional face-to-face engagement."

 

FAIRNESS FOR ALL: CASE TWO

Welcome to the second issue of Fairness for All, the Office of the Tax Ombud’s informative monthly newsletter featuring important case studies. The current issue features a crucial case, which saw highly questionable actions by the South African Revenue Service, several contraventions of tax legislation, and a possible abuse of power. The intervention of the OTO resulted in over R73 million in refunds, as well as R6 million in interest payment by SARS.​ 

 

MEDIA STATEMENT: SEVEN YEARS OF ENSURING FAIRNESS

Today, 1 October, marks seven years since the inception of the Office of the Tax Ombud (OTO) – a period that has seen the Office not only make a significant impact in promoting awareness about the rights of taxpayers, but also in the protection of those rights.

 

FAIR PLAY ISSUE 17

Welcome to our anniversary edition of Fair Play, the OTOs stakeholder newsletter. In this edition, we celebrate seven years of fairness, and of pursuing excellence in serving taxpayers and improving our country’s tax administration system. Click the link below to read the full newsletter or find it on our Publications Page.

 

MEDIA STATEMENT: TAXPAYERS' RIGHTS MATTER

The Office of the Tax Ombud (OTO) is redoubling its efforts to create awareness about its services and protect the rights of taxpayers this filing season, with the launch of an informative digital awareness campaign #TaxpayersRightsMatter.

 

FAIRNESS FOR ALL: CASE ONE

Welcome to the first issue of Fairness for All, the Office of the Tax Ombud’s informative monthly newsletter, featuring important case studies.

 

OTO AT THE TAX INDABA ONLINE

The Office of the Tax Ombud continues to be a leading and influential voice in the tax sphere and will once again feature prominently in the upcoming “Tax Indaba Online” with both CEO Prof Thabo Legwaila (Taxpayers rights matters) and Snr Manager Legal Gert van Heerden (PwC Tax Controversy & Dispute Resolution Survey 2020) presenting on the three day event scheduled for 7 – 9 September. For more information visit www.taxindaba.co.za.

 

FAIR PLAY ISSUE 16

Welcome to the sixteenth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

MEDIA STATEMENT: TAX OMBUD RELEASES FINDINGS OF HIS SECOND SYSTEMIC INVESTIGATION

The Tax Ombud, Judge Bernard Ngoepe has released his long-awaited report on the investigation on systemic issues conducted against the South African Revenue Service (SARS).

 

FAIR PLAY ISSUE 15

Welcome to the fifteenth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

OTO APP 2020/21 AND STRATEGIC PLAN 2020-25 TABLED IN PARLIAMENT

The Office of the Tax Ombud Strategic Plan 2020 - 2025 and Annual Performance Plan 2020/21 have been tabled in Parliament.

 

MEDIA STATEMENT: OTO SUSPENDS WALK-INS TO THE OFFICE

The Office of the Tax Ombud has suspended walk-ins at its office until further notice in response to the coronavirus outbreak.

 

MEDIA STATEMENT: TAX OMBUD ANNOUNCES PROF. THABO LEGWAILA AS THE NEW CEO

The Tax Ombud, Judge Bernard Ngoepe, is pleased to announce the appointment of Prof. Thabo Legwaila as the new Chief Executive Officer of the Office of the Tax Ombud (OTO). Prof. Legwaila will assume the role of Chief Executive Officer at the Office of the Tax Ombud effective 1 April 2020. His appointment follows the departure of Advocate Eric Mkhawane last year.

 

TAXPAYERS SUPPORT CALL FOR AN INDEPENDENT TAX OMBUD

Tax Ombud Judge Bernard Ngoepe’s call for the structural independence of the Office of the Tax Ombud (OTO) received a major boost today (4 February) when taxpayers, tax practitioners, civil society, tax industry bodies, academia, as well as representatives of private and public sector entities, expressed their full support.

 

FAIR PLAY ISSUE 14

Welcome to the fourteenth issue of the Office of the Tax Ombud’s stakeholder newsletter, Fair Play, a vibrant and informative newsletter which aims to keep stakeholders abreast of important matters affecting the Office and developments in the tax recourse sphere. Click the link below to read the full newsletter or find it on our Publications Page.

 

TAX OMBUD ANNUAL REPORT 2018/19 - SIX YEARS OF BRIDGING THE GAP OF FAIRNESS AND TAXPAYER RIGHTS

The Tax Ombud Annual Report 2018/19 has been tabled in Parliament and provides detailed activities and performance of the Office of the Tax Ombud (OTO), as well as Judge Ngoepe’s overview of the institutions Six Years of Bridging the Gap of Fairness and Taxpayer Rights since its establishment on 1 October 2013. Click the link below to access the full report.

 

MEDIA STATEMENT: 6 YEARS OF BRIDGING THE GAP – JUDGE NGOEPE UNPACKS HIS 2018/19 ANNUAL REPORT

The launch of the Tax Ombud’s 2018/19 Annual Report was held at the University of Cape Town’s Graduate School of Business Breakwater Campus today (3 October 2019). The Tax Ombud, Judge Bernard Makgabo Ngoepe, told taxpayers, tax practitioners and the academic fraternity who attended the launch, themed Six Years of Bridging the Gap of Fairness and Taxpayer Rights, that his Office continued to make a significant impact on the country’s tax administration system. He added that the OTO’s independent and impartial interventions have made a huge contribution towards ensuring that tax was collected in as fair a manner as possible.

 

FAIR PLAY ISSUE 13 - SIX YEARS OF BRIDGING THE GAP OF FAIRNESS AND TAXPAYER RIGHTS

Welcome to the 13th and Special Edition of Fair Play newsletter commemorating Six Years of Bridging the Gap of Fairness and Taxpayer Rights Click the link below to read the full newsletter or find it on our Publications Page.

 

MINISTER OF FINANCE EXTENDS THE TERM OF TAX OMBUD JUDGE NGOEPE

Minister of Finance Tito Mboweni has extended the term of office of the Tax Ombud Judge Bernard Makgabo Ngoepe for three years, commencing 1 October 2019. Judge Ngoepe became the country’s first Tax Ombud when he was appointed by the then Minister of Finance, in October 2013.

 

INVITATION: TAX OMBUD 2018/19 ANNUAL REPORT LAUNCH

Celebrating 6 years of bridging the gap of fairness and taxpayers’ rights
Join the Tax Ombud, Judge Bernard Makgabo Ngoepe in conversation with tax experts, academia and taxpayers.

 

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